Home
$160 /hour
- Your own computer, Mac, tablet or phone
- Viruses, slow computers, email, printers, Wi-Fi
- New computer setup and moving your files
- A family member can book and pay for you
- Remote only: nothing to carry anywhere
Mon–Fri 8 AM–6 PM Mountain. Emergencies: call any time
Computer problem? Get a technician on your screen.
Buy a remote session online, open TeamViewer, and a technician fixes your computer while you watch. Home $160/hour. Business $250/hour.
Get help nowCall (720) 222-0110
One-hour minimum, no account, no contract. Rather talk first? Ask for a call back.
Help desk for homes and businesses in Colorado
eBox Support is the help desk of EBOXLAB, a Denver-area technology company. No ticket queue to register for and no plan to sign: pay for an hour, and a technician works on your problem.
- Remote first. Most problems are fixed over a TeamViewer session, anywhere in Colorado and beyond.
- You watch everything. The work happens on your screen, and closing TeamViewer ends the session.
- On-site for businesses. Visits for business clients, by appointment. Help at home is remote.
- Plain prices. $160 an hour for home, $250 for business, one-hour minimum, prepaid by card.
Start a remote session
1-hour minimumFrom “it’s broken” to “it’s fixed” in four steps
No shop, no waiting room, no carrying a computer to the car.
Choose and pay
Home or business, how many hours. A short form and a card payment through Stripe. No account to create.
We call you
A technician calls from (720) 222-0110, so you know who is on the line.
Open TeamViewer, read the ID
You open one small program, TeamViewer QuickSupport, and give us the number it shows.
Watch it get fixed
You see every move on your own screen and can end the session whenever you want.
See the TeamViewer steps in detail, with pictures for Windows, Mac, iPhone and Android.
What’s wrong?
Pick the line that sounds like you. Each page says what to try yourself first and when to call.
“I think I have a virus”Virus and malware removal“My computer is so slow”Slow computer“I think I was hacked”Scam pop-up or hacked account“My printer will not print”Printer not working“The Wi-Fi keeps dropping”Wi-Fi and network problems“My email stopped working”Email, Outlook and Microsoft 365“I got a new computer”New computer setup and data transfer“Something is wrong with my Mac”Mac help“I need someone patient”Computer help for seniors“We have no IT person”Small-business help desk“I have no backup”Backup setup“My files are gone”Lost files or a dead drive“My Windows 10 is out of support”Windows 10 to Windows 11
Pay by the hour, or by the month.
Business
$250 /hour
- Office computers, staff accounts and shared files
- Microsoft 365, Google Workspace and business email
- Networks, printers, backups and new-hire setup
- A help desk by the hour, with no contract
- On-site visits by appointment: call us
One-hour minimum on both. You can buy up to eight hours at once. Running an office? Build a monthly IT plan and see its price as you go. Pricing in detail.
How to tell us from a scam
People looking for remote computer help are the favorite target of fake “tech support”. Here is how real help behaves, and what we will never do.
- We never call you first out of the blue. You contact us, then we call back from (720) 222-0110.
- You start the session. Nobody can connect until you open TeamViewer and give us your ID.
- You can end it any time by closing TeamViewer. QuickSupport only works while it is open.
- We never ask for gift cards, crypto or wire transfers. Anyone who does is a scammer.
- You always pay on this site through Stripe, by card, and you get a confirmation by email.
- You see everything we do on your own screen, and you type your own passwords.
Remote computer help across Colorado
Remote help everywhere. On-site visits for business clients, by appointment.
DenverAuroraLakewoodLittletonCentennialArvadaWestminsterThorntonBoulderLongmontFort CollinsColorado SpringsGolden, Evergreen and Conifer
Not on the list? It does not matter for remote help. See all areas or call (720) 222-0110.
Questions people ask before they pay
How fast can someone help me?
Our desk is staffed Monday to Friday, 8 AM to 6 PM Mountain. Pay for a session or call, and a technician contacts you as soon as one is free. For emergencies outside those hours, call or buy a session any time and we answer as fast as we can.
How does a remote session work?
You pay for an hour online, and we call you from (720) 222-0110. You open a small program called TeamViewer QuickSupport and give us the ID number it shows. The technician then sees your screen and fixes the problem while you watch.
Is it safe to let you into my computer?
You start the session, you see everything we do, and you end it by closing TeamViewer. QuickSupport gives no access once it is closed. We never ask for gift cards, crypto or your banking passwords.
What does it cost?
Home help is $160 per hour and business help is $250 per hour, with a one-hour minimum, prepaid online by card. There is no membership and no contract.
What if my problem takes more than an hour?
The technician tells you before the paid time runs out and you decide whether to add more. You can also buy several hours up front.
Do you come to my home or office?
Help at home is by remote session only. For business clients we also make on-site visits, by appointment: call (720) 222-0110.
What cannot be fixed remotely?
A computer that will not turn on, broken hardware or no internet connection at all. Call us and we will tell you the options, including data recovery for failed drives and, for business clients, on-site visits.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.