An IT help desk for your business, by the hour
For offices with no IT person, or an IT person who needs a second pair of hands. Buy an hour, and a technician connects to the affected computer and fixes the problem. No contract and no monthly fee.
What a business session covers
- Staff computers, Windows and Mac
- Microsoft 365, Google Workspace and business email
- User accounts, passwords and access when people join or leave
- Shared folders, permissions and cloud storage
- Office Wi-Fi, guest networks, printers and scanners
- Backups, set up and tested
- Clean-up after a phishing email or malware
- A second opinion on a vendor’s quote, in plain language
- On-site visits by appointment, when the job needs hands
How it works for an office
Whoever is in charge buys the session and tells us who to call. We call that person from (720) 222-0110, connect to their computer with TeamViewer QuickSupport and fix the problem. One session can cover several people or machines, one after another.
At the end we tell you in plain language what was wrong and what we changed.
By the hour, on purpose
Many small companies do not need a managed-services contract. They need a competent technician a few times a year, quickly, and a clear bill. That is this: $250 an hour, one-hour minimum, prepaid by card. If you want something regular, call and we will talk.
On-site, security and data recovery
On-site visits are available for business clients, by appointment: call (720) 222-0110. For cybersecurity and digital forensics, see our parent company EBOXLAB. For a failed drive or server, see Denver Data Recovery.
What offices ask for most
How to tell us from a scam
People looking for remote computer help are the favorite target of fake “tech support”. Here is how real help behaves, and what we will never do.
- We never call you first out of the blue. You contact us, then we call back from (720) 222-0110.
- You start the session. Nobody can connect until you open TeamViewer and give us your ID.
- You can end it any time by closing TeamViewer. QuickSupport only works while it is open.
- We never ask for gift cards, crypto or wire transfers. Anyone who does is a scammer.
- You always pay on this site through Stripe, by card, and you get a confirmation by email.
- You see everything we do on your own screen, and you type your own passwords.
Questions
Do you come to our office?
Yes, for business clients, by appointment. Call (720) 222-0110 and tell us what needs doing. If it can be done remotely, we will say so, because that is usually sooner.
Do we need a contract or a retainer?
No. You buy hours when you need them. There is no monthly fee.
Can you support us regularly?
Call (720) 222-0110 and tell us what you have in mind. We will talk through what makes sense for your office.
Can one session cover several computers?
Yes. A session is time with a technician. Use it on one machine or several, one after another.
Do you work with our existing IT person or vendor?
Yes. We are glad to be the second pair of hands, or the second opinion.
Work stopped? Call the help desk.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.