Questions and answers

Our desk is staffed Monday to Friday, 8 AM to 6 PM Mountain. Pay for a session or call, and a technician contacts you as soon as one is free. For emergencies outside those hours, call or buy a session any time and we answer as fast as we can.

You pay for an hour online, and we call you from (720) 222-0110. You open a small program called TeamViewer QuickSupport and give us the ID number it shows. The technician then sees your screen and fixes the problem while you watch.

No. For remote help, pay online or call and we take it from there. On-site visits for business clients are by appointment.

Stay nearby and keep your phone with you. Some steps need you: typing a password, approving a prompt, pressing a button on the printer.

A device that turns on, a working internet connection and a phone. A phone hotspot can be enough to get started when the home internet is the problem.

Home help is $160 per hour and business help is $250 per hour, with a one-hour minimum, prepaid online by card. There is no membership and no contract.

The technician tells you before the paid time runs out and you decide whether to add more. You can also buy several hours up front.

Yes, from one to eight hours at checkout. If you start with one and the work needs more, the technician tells you before continuing.

If the computer and the problem are your own, choose Home. If the computer belongs to a company, or the work is for a business with employees or clients, choose Business.

By card on Stripe's secure checkout page. You get a confirmation by email. We do not take gift cards, crypto or wire transfers, and we never see your card number.

You start the session, you see everything we do, and you end it by closing TeamViewer. QuickSupport gives no access once it is closed. We never ask for gift cards, crypto or your banking passwords.

You type your own passwords during the session. We never ask for banking passwords, and we never ask you to read a password you created to us.

No. QuickSupport only works while you have it open and gives no access after you close it.

We call only after you contacted us or paid for a session, and always from (720) 222-0110. If someone calls out of the blue, asks for gift cards or pressures you, hang up and call us on that number.

Yes. The person receiving help does not need a TeamViewer account or license. You download QuickSupport from TeamViewer's own site or from the official app store.

No. QuickSupport on Windows and Mac runs without a full installation and only works while its window is open. You can delete the file after the session.

macOS blocks screen sharing until you allow it. Open System Settings, Privacy and Security, and turn TeamViewer QuickSupport on under Screen Recording and Accessibility. You can turn it off again afterwards.

No. Apple only allows screen viewing on iPhone and iPad. We see what you see and guide you by voice. Android support depends on the phone maker.

Help at home is by remote session only. For business clients we also make on-site visits, by appointment: call (720) 222-0110.

A computer that will not turn on, broken hardware or no internet connection at all. Call us and we will tell you the options, including data recovery for failed drives and, for business clients, on-site visits.

Remote sessions work anywhere with an internet connection. Our hours are Mountain Time.

Stop using the drive first. Deleted files on a healthy computer can sometimes be recovered in a remote session. A drive that clicks or will not start needs a data recovery lab: see denverdatarecovery.net, our sister service.