“The Wi-Fi keeps dropping”
Wi-Fi and network problems, sorted out
When the internet works on the phone but not the laptop, or drops every evening, the cause is findable. If at least one device can still get online, we can look at the rest from there.
How to recognize it
- One computer will not connect while everything else does
- Connected, but pages do not load
- Video calls freeze in one room and work in another
- The connection drops at the same time every day
- A new router went in and half the devices vanished
- The office network is slow for everyone
What you can try yourself first
- Restart modem, then routerUnplug both. Plug the modem in first and wait two minutes, then the router. Do it in that order.
- Test next to the routerIf everything is fine there and bad in the bedroom, the problem is coverage, not your internet service.
- Forget the network and join againOn the device that will not connect, remove the saved Wi-Fi network and enter the password fresh. A changed password or router confuses saved settings.
- Try a cableConnect a computer to the router with a network cable. If the cable is fast and Wi-Fi is not, you have narrowed it to the wireless side.
- Check for an outageUse your phone's mobile data to look at your provider's outage page before changing any settings.
When to stop and call us
- Nothing in the house can get online and the provider says the line is fine
- Coverage has dead spots you want fixed properly, not with another random extender
- You run a business and need guests kept off the office network
- You are not sure who else is on your Wi-Fi
How a remote session fixes it
A remote session needs some working connection, so we start from a device that is online, even a laptop on your phone's hotspot. From there the technician signs in to the router with you, checks its settings, channels and firmware, sees what is connected and fixes the computer that refuses to join.
If the real answer is equipment in a different place or a wired link to the far end of the house, we tell you what to buy and where to put it. For work that needs someone in the building, on-site visits are available to business clients, by appointment.
Questions
Can you fix Wi-Fi remotely if my internet is down?
If nothing at all can get online, start with a phone call: (720) 222-0110. Often a phone hotspot is enough to connect and repair the rest. If the line itself is dead, that is a job for your internet provider.
Why is my Wi-Fi slow in some rooms?
Distance, walls and floors weaken the signal, and neighbors' networks compete for the same channels. The cure is usually better placement or a properly set up mesh system, not a faster internet plan.
Related problems
Help with this across Colorado
Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.