The service

eBox Support provides computer help by remote session through TeamViewer and by phone. On-site visits are available to business clients, by appointment. A technician works on the problem you describe while you are present.

Prices and payment

Remote sessions are billed by the hour and prepaid online by card through Stripe: $160 per hour for home (residential) use and $250 per hour for business use. The minimum purchase is one hour.

If the work needs more time than you bought, the technician tells you before continuing and you decide whether to buy more.

Refunds, unused time and cancellations

If you have a question about a payment, unused time or cancelling a session, contact us at (720) 222-0110 or info@eboxsupport.com and we will work it out with you.

Your part

You confirm that you own the device or have permission to have it serviced. You stay available by phone during the session, start the TeamViewer connection yourself and can end it at any time by closing TeamViewer.

Please keep a current backup of anything important. We take care with your data, and we will tell you before any step that carries risk, but the responsibility for having a backup is yours. We can set one up as part of a session.

What we can and cannot promise

We work to resolve the problem you describe. Some problems cannot be fixed remotely, depend on hardware or third-party services, or cannot be fixed at all. We tell you as soon as we know. Time spent diagnosing is part of the session.

How we contact you

We call from (720) 222-0110. We do not make unsolicited calls offering support, and we never ask for payment by gift card, cryptocurrency or wire transfer.

Law

These terms are governed by the laws of the State of Colorado. If any part of them cannot be enforced, the rest still applies.

Last updated November 12, 2026.