Privacy policy
Short version: we collect what we need to call you, take payment and fix your computer, and we do not sell it.
Who we are
eBox Support is a service of EBOXLAB, a Colorado company. Contact: (720) 222-0110, info@eboxsupport.com.
What we collect
What you type into our forms: your name, phone number, email address, the plan and hours you chose, and your one-line description of the problem.
Your TeamViewer ID, when you send it to us to start a session.
Payment details are entered on Stripe’s checkout page, not on ours. We receive confirmation that you paid, the amount and your contact details. We never see or store your full card number.
Basic technical logs that any website keeps, such as the time of a request and the IP address it came from.
What we use it for
To call you back, start and carry out your session, send your receipt and confirmation, and keep ordinary business records. We do not sell your information and we do not use it for advertising.
During a remote session
While a session is open, the technician can see what is on your screen and, on a computer, control it. We look only at what is needed for the problem you asked us to fix, and we ask before opening anything personal. You type your own passwords. The session ends when you close TeamViewer, and QuickSupport gives no access afterwards.
Who else is involved
We use a small number of service providers to run this service: Stripe for card payments, TeamViewer for the remote connection, and providers that deliver our email and text messages. Each receives only what it needs to do its part. We disclose information if the law requires it.
Cookies and tracking
This site does not use advertising trackers. Stripe may set cookies on its own checkout page to process payments and prevent fraud.
Your choices
Ask us what we hold about you, or ask us to correct or delete it, at info@eboxsupport.com. We keep payment records for as long as tax and accounting rules require.
Last updated November 12, 2026.