“My email stopped working”
Email, Outlook and Microsoft 365 help
Mail that will not send, a password box that keeps coming back, a mailbox that says it is full. Email is the one thing nobody can wait a week for, and nearly all of it can be repaired over a remote session.
How to recognize it
- Outlook is stuck on Loading profile or will not open
- It asks for the password again and again
- Messages sit in the Outbox
- Mail arrives on the phone but not the computer
- The mailbox is full or OneDrive says storage is full
- A new computer or phone needs the mail moved over
What you can try yourself first
- Find out whether it is them or youOpen your mail in a web browser: outlook.com, gmail.com or your provider's webmail. If it works there, your account is fine and the problem is on the computer.
- Check the service statusMicrosoft and Google publish live status pages. When the service is down for everyone, waiting is the fix.
- Restart Outlook in safe modeHold Ctrl while starting Outlook on Windows and accept safe mode. If it opens, an add-in is the cause.
- Look at the password dateIf you changed your password on one device, every other device needs the new one. A phone still trying the old password can lock the account.
- Free some spaceEmpty Deleted Items and Junk, then sort the mailbox by size and remove the largest attachments you no longer need.
When to stop and call us
- Outlook will not open even in safe mode
- You are locked out and the recovery options no longer reach you
- Mail is missing after a move to a new computer
- Your business is moving to Microsoft 365 or leaving an old mail host
- Strange rules or forwarding appeared in the mailbox. That can mean someone else is in the account
How a remote session fixes it
The technician repairs or rebuilds the Outlook profile, fixes the sign-in loop, sets the account up cleanly on each device and brings old mail, contacts and calendars across. For Microsoft 365 we sort out licenses, shared mailboxes, OneDrive sync and two-step verification with you.
For a business, we check that mail leaving your domain is properly signed so it stops landing in customers' spam folders, and that departing staff no longer have access.
Questions
Outlook is not working today. Is it down?
Sometimes it is. Check the Microsoft 365 service status page and try your mail in a web browser. If webmail works and Outlook does not, the problem is on your computer and can be fixed.
Can you help with Gmail, Yahoo or my provider's email?
Yes. The session covers whatever mail you use, in Outlook, Apple Mail, a browser or a phone.
Will I lose my old email?
Preserving it is the first thing we check. Before any repair that touches the mail store, we make sure a copy exists.
Related problems
Help with this across Colorado
Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.