“We need someone here”
On-site IT support for Denver businesses, by appointment
Most office problems are fixed sooner by remote session. When a job needs hands, such as a network to rewire, equipment to install or a computer that will not turn on, a technician comes to your office by appointment.
What needs an on-site visit
- A network to rewire or equipment to install
- A computer or server that will not turn on
- Broken hardware: in-person computer repair for the office
- No internet connection at all, when a phone hotspot is not enough to get us connected
How to arrange on-site IT support
Call (720) 222-0110 and tell us what needs doing and where the office is. If it can be done remotely, we will say so, because that is usually sooner. If it needs a visit, we set an appointment.
On-site visits are $250 an hour, with a one-hour minimum, the same rate as a remote business session. They are arranged by phone and by appointment.
For business clients only
On-site visits are for businesses. Help at home is by remote session only; we do not make house calls.
Where we come on site
eBox Support is the help desk of EBOXLAB, a Denver-area company. Every one of our area pages, from Denver and Aurora to Boulder, Fort Collins and Colorado Springs, says the same thing: remote help everywhere, on-site visits for business clients, by appointment. Tell us where you are when you call.
If you are on a managed IT plan
The managed IT plans cover remote support and monitoring for a fixed monthly price. On-site visits are not part of that price: they are arranged separately, by appointment.
Failed drive or server disk
A drive that clicks, will not start or was dropped needs a data recovery lab, not a visit: see Denver Data Recovery, our sister service.
Often fixed without a visit
On-site IT support questions
Do you come to our office?
Yes, for business clients, by appointment. Call (720) 222-0110 and tell us what needs doing. If it can be done remotely, we will say so, because that is usually sooner.
What does an on-site visit cost?
$250 an hour, with a one-hour minimum, the same as a remote business session. Call (720) 222-0110, tell us what the job is and where the office is, and we set a time.
Do you make house calls?
No. Help at home is by remote session only. On-site visits are for business clients.
Can the problem be fixed remotely instead?
Often, yes. If the computer turns on and can reach the internet, a remote session is usually sooner. Business sessions are $250 per hour with a one-hour minimum.
Are on-site visits part of the managed IT plans?
No. The monthly price covers remote support and monitoring. On-site visits are arranged separately, by appointment.
Need hands at the office? Call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can. Emergency IT support.