“Something is wrong with my Mac”
Mac help without the appointment
MacBook, iMac or Mac mini: spinning beach balls, iCloud confusion, Mail that stopped, a printer that vanished after an update. We work on Macs the same way as PCs, on your screen, with you watching.
How to recognize it
- The Mac is slow or shows the spinning wheel constantly
- Storage is full and you cannot tell with what
- iCloud, Photos or Messages are out of sync between devices
- A macOS update will not install or left things broken
- Mail, the printer or a program stopped after an update
- Pop-ups or a browser that behaves strangely. Yes, Macs get adware
What you can try yourself first
- RestartApple menu, Restart. Macs that have only slept for a month collect problems that one restart clears.
- See what is using itOpen Activity Monitor (in Applications, Utilities) and sort by CPU, then by Memory. One runaway program is often the whole story.
- Check storageApple menu, System Settings, General, Storage shows what fills the disk and offers safe ways to make room.
- Update macOSSystem Settings, General, Software Update. Install what is waiting, with the power adapter connected.
- Start in safe mode onceApple's support site lists the key for your model. Safe mode checks the disk and loads only the essentials; if the Mac behaves there, something you installed is the cause.
When to stop and call us
- The Mac will not finish an update or keeps restarting
- You are locked out of your Apple Account
- Photos or documents went missing after an iCloud change
- You need Windows-only software or an office network working with a Mac
How a remote session fixes it
TeamViewer QuickSupport runs on macOS. The first time, macOS asks you to allow screen sharing in System Settings, which takes a minute and we walk you through it on the phone. After that the technician can see and fix what you see.
Typical sessions: speeding up a slow Mac, untangling iCloud and Photos, moving to a new Mac, repairing Mail, setting up Time Machine, removing adware. If the problem is the hardware, such as a swollen battery or a failed screen, we say so and point you to Apple or an authorized repairer.
Questions
Do you work on Macs or only Windows?
Both, and iPhones and iPads where screen sharing allows. On iPhone and iPad we can see the screen and guide you; Apple does not let anyone control it remotely.
Why does my Mac ask for Screen Recording permission?
macOS blocks every screen-sharing program until you allow it. You tick TeamViewer QuickSupport under Privacy and Security, and you can untick it again after the session.
Related problems
Help with this across Colorado
Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.