“I need someone patient”
Computer help for seniors, at your pace
No jargon and no hurry. You call or a family member books the session, a technician connects to your screen, and you watch each step while we talk on the phone. You do not need to carry the computer anywhere.
How to recognize it
- Email, photos or video calls stopped working and nobody nearby can help
- A frightening warning appeared on the screen
- A new computer, tablet or phone needs setting up
- Passwords are written on paper and half of them no longer work
- You want to see the grandchildren on a video call without a fight with the machine
What you can try yourself first
- Never call a number that appears in a warningReal companies do not put phone numbers in pop-up warnings. Turn the computer off with the power button and call someone you trust.
- Write down what the screen saysThe exact words of an error, or a photo of the screen taken with a phone, tells a technician more than a long description.
- Turn it off and on againIt is not a joke. Choose Restart and wait. A good share of problems end there.
- Ask family to be on the lineA son, daughter or neighbor can join the call. We are glad to explain to both of you.
When to stop and call us
- Someone you do not know asked to connect to your computer or asked for gift cards. Hang up, then call us
- You are locked out of email or a bank site
- Something changed on the screen and you cannot get it back
- You would simply like a person to set things up properly
How a remote session fixes it
We call you from (720) 222-0110. With you on the phone, we help you open one small program, TeamViewer QuickSupport, and you read us the number it shows. From then on you see the technician's pointer moving on your own screen, and we say what we are doing as we do it.
A family member can pay for the session online from anywhere and put your phone number in the form, so we call you directly. At the end we leave things simple, with the icons you use where you can find them.
Questions
My parent lives in Colorado and I live in another state. Can I arrange help?
Yes. Buy the session on this site, put your parent's phone number and your email in the form and tell us in the note. We call your parent and you get the receipt.
Is remote help safe for an older person?
It is safe when the person being helped starts it. We never call out of the blue, we never ask for gift cards or bank passwords, and the session ends the moment TeamViewer is closed. The scams are the calls that come to you.
Do you come to the house?
No. Help at home is by remote session, with a technician on the phone with you the whole time. Nobody has to carry a computer anywhere.
Related problems
Help with this across Colorado
Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.