Pricing: two hourly rates, nothing else
Remote help is billed by the hour, prepaid online, with a one-hour minimum. There is no membership, no contract and no call-out fee for remote work.
The rates
| Plan | Rate | For |
|---|---|---|
| Home | $160/hour | Your own computers and devices at home. Help at home |
| Business | $250/hour | Anything used for a company, practice or organization. Business help |
| On-site visit | Call us | Business clients only, by appointment. Call (720) 222-0110 to arrange one. Help at home is remote only. |
How paying works
- You choose home or business and how many hours to start with, from one to eight.
- You pay by card on Stripe’s secure checkout. We never see your card number.
- Right after payment you get the TeamViewer steps, and we call you from (720) 222-0110.
- If the work needs more time than you bought, the technician tells you before going on, and you decide.
What an hour covers
An hour is an hour of a technician’s attention on your problems. If the first problem is solved quickly, use the rest of the time on the next one: the printer, the backup, the question you have been meaning to ask.
Some problems cannot be solved remotely, or at all. When that is the case we say so as soon as we know, instead of running the clock.
Refunds and unused time
If something about your session or your payment is not right, contact us at (720) 222-0110 or info@eboxsupport.com and we will sort it out with you. The details are in the terms.
Pricing questions
Is there a fee to call and ask a question?
No. Call (720) 222-0110. If your problem needs a session, we tell you; if it clearly needs something else, we tell you that instead.
Can I buy more than one hour?
Yes, from one to eight hours at checkout. If you start with one and the work needs more, the technician tells you before continuing.
Which plan do I choose if I work from home?
If the computer and the problem are your own, choose Home. If the computer belongs to a company, or the work is for a business with employees or clients, choose Business.
How do I pay?
By card on Stripe's secure checkout page. You get a confirmation by email. We do not take gift cards, crypto or wire transfers, and we never see your card number.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.