Emergency IT support in Denver, any time

How to get emergency help right now

1. Call (720) 222-0110Tell us what happened. Calling costs nothing. If the problem needs a session, we tell you; if it clearly needs something else, we tell you that instead.
2. Or buy a session onlineChoose home or business and pay for the first hour by card. A technician calls you from (720) 222-0110.
3. Open TeamViewer QuickSupportRead us the ID it shows. The technician works on your screen while you watch, and closing TeamViewer ends the session.

Our desk is staffed Monday to Friday, 8 AM to 6 PM Mountain. For emergencies outside those hours, call or buy a session any time and we answer as fast as we can.

What people call an emergency

• A computer that stopped working right before a deadline
• A full-screen warning with a phone number, or a stranger who was let into the computer
• A ransom note on the screen, or files with strange new extensions
• Email down for one person or for the whole office
• A server that will not boot
• The office network, Wi-Fi or shared drive stopped, and work stopped with it
• Locked out of email or a bank site

The first minutes: what to do before we connect

1. A warning with a phone number: do not call itA full-screen alert with a phone number is an advertisement, not a message from Microsoft or Apple. Close the browser. If it will not close, hold the power button until the computer turns off.
2. A ransom note or strange file names: turn it offIf a note demands payment or files have new strange extensions, turn the computer off and call (720) 222-0110.
3. Money or passwords involved: disconnect, then call your bankIf you typed a card number or a password into a page you now doubt, unplug the network cable or turn Wi-Fi off, and call your bank from a phone before anything else.
4. A drive that clicks or will not start: stop using itDo not keep trying to start it. A drive that clicks or will not start needs a data recovery lab: Denver Data Recovery, our sister service.
5. No internet at all: try a phone hotspotRemote help needs a connection. A phone hotspot is often enough to get a technician connected and repair the rest.

What emergency IT support costs

Emergency sessions are billed at the same hourly rates as any other session: $160 per hour for home and $250 per hour for business, with a one-hour minimum, prepaid online by card.

If the work needs more time than you bought, the technician tells you before continuing and you decide.

Pricing in detail

Emergency IT support for businesses

When work has stopped for one person or for everyone, the business help desk is one call: (720) 222-0110. A session is time with a technician, so one session can cover several people or machines, one after another: the mailbox that stopped, the shared drive, the computer with the warning on it.

Remote help comes first, because it is usually sooner. When the job needs hands, such as a server that will not turn on, we make on-site visits for business clients, by appointment. For a failed drive there is Denver Data Recovery.

Would you rather have the office's computers monitored and updated every month? See the managed IT plans.

Emergency computer help at home

Help at home is by remote session only; we do not make house calls. That covers most home emergencies: a scam screen, a virus, a locked account, email that stopped, the printer that will not print the one thing you need tonight.

A family member can book and pay for the session from anywhere and put your phone number in the form. We call you directly.

What cannot be fixed remotely

A computer that will not turn on, broken hardware or no internet connection at all. Call us anyway at (720) 222-0110 and we will tell you the options, including data recovery for failed drives and, for business clients, on-site visits.

Emergencies we see most

Everything we fix

Emergency IT support questions

Emergency IT support across Colorado

Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.

All areas we serve