“We have no IT person”
A help desk for small businesses with no IT person
When the office manager is also the IT department, every computer problem lands on someone who has other work. Call us or buy an hour online, and a technician is working on the problem instead of you.
How to recognize it
- A new hire starts Monday and has no computer, email or access
- Someone left and still has the passwords
- The shared drive, printer or line-of-business program stopped
- Microsoft 365 was set up years ago by someone who is gone
- Backups exist, probably, and nobody has tested one
- You want a professional to call, without a monthly contract
What you can try yourself first
- Write down who has access to whatEmail admin, the domain name, the bank, the accounting system. One page. It is the document every office wishes it had on a bad day.
- Check who can reset passwordsIf the only administrator account belongs to a former employee or an old IT vendor, fix that before anything breaks.
- Turn on two-step verification for emailFor Microsoft 365 and Google Workspace it takes minutes per person and blocks a very common way business accounts are taken over.
- Restore one file from backupPick any file and bring it back from the backup. If nobody knows how, you have learned something important at no cost.
When to stop and call us
- Work has stopped for one person or for everyone
- You suspect an account or computer has been broken into
- You are setting up or moving an office
- You need answers about a vendor's quote in plain language
How a remote session fixes it
Business sessions are $250 per hour with a one-hour minimum, prepaid online, with no contract and no monthly fee. The technician connects to the affected computer through TeamViewer, fixes the problem and tells you what caused it. Several small problems can share one session.
Usual work: user accounts and offboarding, Microsoft 365 and Google Workspace, shared folders and permissions, printers and scanners, Wi-Fi and guest networks, backups, new computers, and cleaning up after a phishing email. For on-site work at your business, call us for an appointment. For cybersecurity and digital forensics work, see our parent company EBOXLAB.
Questions
Do we have to sign a contract?
No. You pay for the hours you buy. If you later want a regular arrangement, call and we will talk about what makes sense.
Can one session cover several computers?
Yes. The session is time with a technician. Use it on one machine or five, one after another.
We handle confidential client or patient information. Is remote support appropriate?
You control the session: you start it, see everything on screen and can end it. Tell us what is sensitive before we begin and we will work around it. If your industry needs specific paperwork from vendors, raise it on the call before buying.
Related problems
Help with this across Colorado
Remote sessions work anywhere with an internet connection. On-site visits are for business clients, by appointment.
Still reading? Just call.
(720) 222-0110Mon–Fri 8 AM–6 PM Mountain. For emergencies, call or buy a session any time and we answer as fast as we can.